buyer says i sent wrong item
Help for buyers and sellers. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. This is what people are doing nowadays, so selfish. Answer (1 of 4): Hi. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Go to usps site and fill out the mail fraud form. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. 04:28 PM. I have to take her to court! I sold 4 of the same items. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. on So supervisor said I will close the case in your favor. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. So eBay took the loss when they refunded me. I dont understand why he thought that she wouldnt notice? Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. 05:49 AM. This months episode of the eBay Seller Spotlight podcast is live! The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Yup pretty much. The buyer has since responded and accepted that it was delivered somewherebut not to him. In my experience, the wait times are usually short and they do call within the estimated time. As its a scam, you will never see your money or your items again. I only sell local, mainly to avoid hassle. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Somewhat new, never had this happen before. Please Help! I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. 06:44 AM I ended up having to give a refund in fear the buyer is going to give me bad feedback. They readily cooperate with law enforcement. In this case, the purchase may be completed without flaw. Glad you at least eventually prevailed. I have no idea how to get on the phone with a live human being? Keep choosing to the end, then scroll down and your contact options will be at the bottom. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Anytime I can create with the Stardream line, I jump at the . I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. The one I received is as per the photo. Just trying to understand. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. So buyer filed a claim for a return with eBay citing wrong item sent. Dollars. They will call the number you have on record for this account, so make sure that's correct before you start. These are both things ebay phone reps suggest. I have sent the item you ordered to the address on file with ebay. Finish enrollment at any CLEAR airport location next time you fly. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Buyer sent me picture of something different in the box. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Only first-class mail can be certified. . Copyright 1995-2023 eBay Inc. All Rights Reserved. Its just getting worse, sadly. Could you explain a bit what steps you take when shipping? This topic was automatically closed 180 days after the last reply. and our You're not supposed to be liable for anything that happens to it after that. I sent a seller an offer on an item and she accepted. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. And while I'll be cordial, it doesn't bode well. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. He immediately cancels the order and requests a refund. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. 09-10-2020 03:21 PM. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. You take pics of box, item and serial number? If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. You would want your copy to be short and engaging, informative but not stiff. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Dial 1-800-275-8777 and explain the issue to USPS customer service. Some are targeted at buyers, others at sellers. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Explain that you used a box, not an envelope, if that is the case. Am I supposed to follow up with Royal Mail or it is now his responsibility? Yeah you filing that stuff 100% does nothing. I told them to send it back to me and I'll give them a refund. Cheaper seller scam: I've never owned/sold a necklace like that. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. A neighbor may have picked it up, so it is worth asking around before you contact USPS. but it is really suspect that they created their eBay account the day they ordered my item. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Those are not indicative of any scam. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Made sure we sent all images to amazon as it was within 30 days of purchase. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. A collectable which I still have. I asked for a picture from the buyer and it was some plastic item. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Put your blame where it belongs with Chinese sellers! on When you issue a refund to the buyer They'll be refunded through their original payment method. It is a site to get quality at the best price and sometimes I make 50 cents. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. If they do then you have to either refund or call eBay and try to make your case. Either way eBay will make sure the buyer gets their money back right or wrong. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Powered by Discourse, best viewed with JavaScript enabled. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I have 100% seller feedback. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. At first, it might seem foolish to pass up a generous offer, but often its a trap. A buyer happily purchases your item. I once again immediately had them call me to dispute this. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Check out this video to understand how dimensional weight is measured when shipping. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I will try to ask the questions? Zero money was left over. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. i think someone is trying to scam me like this to. The most common dispute for a scammer is the "not as described" dispute. - edited Select Order Not as Described. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Honest mistakes happen. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. There are two occasions in the tracking updates that says it was rerouted due to processing error. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Do not refund half. We had a top where it was returned with snot. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Did you include the reference number on the label? That photo looks like your shipping label stuck on top of another shipping label. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If not, fuck them and continue onto arbitration per their terms and conditions. I was hoping it was a post offcie mix up. That's why I thought maybe they mislabeled. As per the returns policy you are within your rights to refuse it. Remember that if an offer looks too good to be true, it probably is. 01:30 PM. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. It should not have. on 09-10-2020 why it was refused and Never heard back. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. They then go to Etsy and order the item from me at full price using a suspect credit card number. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. But so far no response from buyer. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Then find one of the facebook groups for sharing scammy ebay users and share his username. You purchased a specific quantity of an item, but received the wrong amount. I never sold a necklace on ebay period, and never saw that one in my life. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I mailed a limited edition eye shadow palate to Ontario Canada for $90. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. How were you able to call eBay? When a buyer disputes an item, the review is no longer an option unless they "accept the item". I think most first-time eBay buyers create their account the same day they place their first order. by asking the buyer questions or calling the post office? Item compatibility is buyer s responsibility. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. I cant believe you won this. That has happened to me. Person buys 2 things. I'm not sure. They sell fake goods and don't pay taxes. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. They aren't. I had a customer contacted me that the item was damaged in transit. There is undisclosed damage to the item. This sounds exactly like the issue Im having! By ARTHUR WRIGHT. Strictly No RETURN NO EXCHANGE policy. Put it in a bag took pics opened case and returned back explained. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Both early political pieces. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Tune into our last eBay for Business podcast episode of 2022! I just wanted someone else to take a look at the photos and tell me what they thought. I lost my appeal. Am I protected against negative feedback in this scenario? I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Ebay says I have to "take action" by Sept. 11th. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. The buyer will pay with a fraudulent check. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Im concerned this is a scam. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Aamzon advised we can do what we want. 05:49 AM After completing the sale normally, the seller will post the package with the correct address but the wrong name. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Once they have the code, they disappear and make off with your gift card balance. ive had power sellers defraud me for a 50 cent lowes coupon. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Because the seller sent a lighter instead of a $600 Gucci wallet. Create an account to follow your favorite communities and start taking part in conversations. All items are made out of High Quality fabric. Those labels are a lot bigger and I never cut them to a smaller size. FedEx. Attached is a picture of a side buckle and the package with address label. Ebay always takes out the fees and send the remaining money to the Bank on file. I'm based in the UK I had two items sell on the same day, both with InPost delivery. I'm not sure where I stand on this now. Do everything you can to annoy them until they finally just pay you the $900 so you go away. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. That necklace couldn't have come from me. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. What would you do? She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. I did became a pain with calling everyday and today calling 5 times. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Thx for the link to reporting a buyer theres a couple people I need to report. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Or is it possible it was mixed up with a different package? It was already on the way. The email will state that the payment will be released to you once you have proven that the goods have been sent. They needed his phone number but I did not have it. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. So unfair. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Omg I JUST heard that same story!!!! The online auction site launched in 1995, and scammers have used it ever since. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. What if the buyer is not trying to rip you off but simply made a mistake? If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Press J to jump to the feed. Example: You bought a table, and it showed up with only three legs. 01:24 PM. I think the label on top is Canada Post's label they put on once it enters their country. Am I going to be screwed out of $55? Ebay going to shit with scammers abusing the money back guarantee. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Everyone is covered except the credit card holder, whoever that is. I know I have to send the refund regardless, right? The thing to remember is that these slip up were t. Select Order Not as Described. All such complaints from sellers are simply ignored, as profit takes precedence over reason. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? 4) Request return shipping label credit as buyer made false claim. All rights reserved. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you have any problems paying for your items, we . Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Never saw it in my life. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Gift card scammers reach out to victims by phone, email, or social media. In this scam, the buyer then accuses you of sending a damaged item. If so, it's definitely not a package I've sent out. 03:13 PM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.
Which Marauder Era Character Do You Kin Uquiz,
Advantages And Disadvantages Of Stem And Leaf Plots,
Articles B