microsoft authenticator not sending notifications new phone

That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. View network connections. change it to mobile connection to see if it is working3. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. I did change my tone for notifications so I knew it was "special". A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. But how that experience looks depends on your hardware'soperating system. You will need to go to Settings and manually enable the permission. introducing new interoperability features, Do Not Sell or Share My Personal Information. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Open Authenticator > Settings > Device Registration. I had to go into the advanced set up to be able to change it back. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Used to optionally support Autofill on more apps and sites. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. It was in the way more than I used it so I turned it off. What are the steps? Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. You can turn App Lock on or off on the Authenticator Settings page. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. All of this could be fixed with a one time bypass for cloud! Then sign on with recovery account to do the restore. Was this reply helpful? After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. I'm glad I'm not the only one. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Q: I am having trouble adding my personal account to Microsoft Authenticator. To use Microsoft Authenticator, you need to first enable it on your Android device. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. Tap the Contoso account tile. However, I now get three notification sounds after approving the request. There are only 2 choices provided. The accounts that were backed up from your old phone will be transferred to your new phone. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Check for notifications doesn't change the situation: no notification queued. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Q: What information can Authenticator autofill for me? They also can contain device data such as device name and operating system version. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Microsoft Authenticator app has stopped displaying the approve/deny message. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. When you add a Microsoft account, the app requires network/internet connection. How do I set up my accounts in Authenticator again? Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. You might need to talk to your service provider to help with the Android or Apple notifications channel. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Dec 14 2021 Make surethe accountisregistered for passwordless andisjoined to you work or school. Post your questionto theMicrosoft Authenticator app forumto get help from the community. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? Q: Is registering a device agreeing to give the company or service access to my device? Q: I got a prompt asking me to grant permission for the app to access my location. CSP Partner security requirements where this community is meant for. Please let me know if you need any further assistance. Also, my MS Authenticator does not receive any notifications. Your administrator might ask for this Incident ID if they request customer support. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Unlike a password, we don't want you to remember this number. Some work and school accounts require an additional PIN whenever you verify your identity. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Fortunately, Microsoft Authenticator provides a backup and recovery option. A: Here's the full list of permissions that might be asked for, and how they're used by the app. Old Microsoft account authentication app was perfectly working. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. When the app is closed, I don't get notifications. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Q: How can I get my Incident ID aftersending logs to customer support? A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. if yes it may affect your user behavior. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. We have recently implemented MFA with a conditional access policy. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. It works with both iOS and Android devices, so there is no need to install the app. Camera. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. From this point onward, only your new phone will provide 2FA codes for you. These modes can prevent apps from sending notifications. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. I have not uninstalled the app from the old phone because I wanted to test it first. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. After you tap the Contoso account tile, the verification code is visible in full screen. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). In such case we would suggest you to uninstall and reinstall the app once and check. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). My phone have been stolen, I had work account logged in there. If your work or school uses Azure AD accounts, they are able to turn off this feature. By default, App Lock is turned on when you set up a PIN or biometric on your device. Both features have been available on Apple products for years. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Its essentially the same process you went through when you set up the account originally. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Do you try to delete accounts on Microsoft A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. On a side note, can you describe how you were able to define authentication methods per conditional policy? This is not exactly the most elegant authentication solution I have ever seen. May 31, 2022 . Next, you need to open the app and sign in with your Microsoft account. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Can you get notifications from other apps? A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. Then sign on with recovery account to do the restore. If you want to be certain that your account is always secure, you should use the Authenticator app. Of course they are. This way you can reenable push notifications. Q: What if my employee or student has multiple work or school accounts? Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? Oct 06 2018 There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Choose the account you want to sign in with. Tap on Enable push notifications and youre all set! You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. This type of account is frequently called a "broker" account. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. Q: Why does Authenticator allow you to approve a request without unlocking the device? 05:33 AM A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Q: How do I remove an account from the app? Yes, multiple times. I have make sure that the battery optimization and all sort of notification permissions are allowed. Spice up your small talk with the latest tech news, products and reviews. Thank you for writing to Microsoft Community Forums. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. You want importance sent to "URGENT: Make sound and pop on screen". Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Regards, Walter Whenever I try to enter a MS service (e.g. On the next screen, you can select onStop sync and remove all autofill data. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. You could search it on Google. Any help would be great here also. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. WhatdoIdo? If the date and time is wrong, or out of sync, the code won't work. Why am I seeing this? I have submitted feedback logs using Incident ID:UE5893G if it helps. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Can Power Companies Remotely Adjust Your Smart Thermostat? @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Try this, hit the hamburger on the left and click on "backup this device". For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. Microsoft's increasingly breaking down barriers between Apple products and its own. If you know a SECURE download site with the old APK please tell me. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. You have to re-create your 2FA accounts on your new phone manually. First, you need to have the Authenticator app installed on your mobile device. TapRemove accountto remove the account from the app. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. You can use this feature on a device where your work or school account isnt added. A: We're always working on new features, bug fixes, and performance improvements. Hi everyone. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? My MS Authenticator app does not show any 6 digit one-time-tokens. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Its also important to remove the accounts from your old phone. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. The notification you get that verifies your identity is also displayed on any other running app. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. You don't need Microsoft Account. Can I continue authenticating using the app? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. The app requires your consent to use biometric or facial recognition instead of entering the PIN. There is no other method that I can possibly proceed with. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. By submitting your email, you agree to the Terms of Use and Privacy Policy. The software giant kicks off public testing for its Phone Link software. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? The only thing I see working on the Android app is the countdown random number Q: How do I make Authenticator the default autofill provider on my phone? Draw over other apps. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. It can also be used to sign in to apps and websites that support Microsoft Authenticator. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. Can you get notifications for some accounts on the app, but not others? Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device.

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